Legal & Transparency
Privacy Policy
Safeguarding your personal and commercial data with absolute integrity.
01.Introduction
Sri Narayan Enterprises ("we", "us", "our"), the makers of Raghupati Premium Dhoop, operating from Gola Road, Danapur, Patna, Bihar — 801503, are committed to protecting the privacy of every customer, wholesale partner, and visitor who interacts with our website srinarayangroups.com.
02.Data We Collect
We only collect the minimum information required to serve you:
- Retail Orders: Name, phone number, and shipping address for Cash on Delivery dispatch.
- Wholesale B2B Inquiries: Business name, contact person, phone, email, and city for partnership correspondence.
- Contact Form: Name, email, and message content for customer support.
- Analytics: Anonymised page-view data via cookies to improve website performance.
We do not collect payment card details — all transactions are Cash on Delivery or bank transfer handled offline.
03.How We Use Your Data
- To fulfill and track retail orders dispatched from Danapur, Patna
- To respond to wholesale B2B inquiries and issue proforma invoices
- To provide customer service and order status updates via WhatsApp or call
- To improve our website and product offerings based on anonymised analytics
04.Confidentiality & Third Parties
We do not sell, rent, or lease your personal information to any third party. Customer data is shared only with our logistics/courier partners strictly to enable delivery of your order, and only to the extent necessary.
05.Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for non-essential communications at any time
To exercise these rights, contact us at esrinarayan@gmail.com.