Legal & Transparency
Refund & Return Policy
Transparent protocols for retail deliveries, damaged goods, and quality guarantees.
01.Our Commitment
At Raghupati Premium Dhoop, we take absolute pride in the quality of every jar we craft. If you are not fully satisfied with your order, we will make it right — no questions asked.
02.Damaged in Transit
If your Raghupati Dhoop glass jar or package is damaged in transit, please notify our concierge via:
- WhatsApp: +91 9608745736
- Email: esrinarayan@gmail.com
Please contact us within 48 hours of delivery and include clear photographic evidence of the damage. We will dispatch a fresh replacement jar immediately at zero cost to you.
03.Wrong Item Received
In the unlikely event that you receive an incorrect fragrance or product, contact us within 48 hours and we will arrange a free replacement shipment of the correct item.
04.Quality Commitment
Every batch of Raghupati Dhoop is quality tested for 45-minute burn duration, non-toxic herbal smoke, and 100% bamboo-free sanctity. We stand firmly behind the excellence of every product we craft and ship.
05.Non-Returnable Items
Due to the consumable and aromatic nature of our products, opened jars cannot be returned for reasons other than damage in transit or wrong item. Wholesale B2B orders are governed by the terms in the corresponding purchase order.